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Frequently Asked Questions

Do you have a question about Pollock's services and products? We may already have the answers for you right here. Please contact us if you need additionalassistance with questions about our services and products.

Q. What is your minimum order?
A. We have no minimum order, we handle orders from small to large. We have a wide variety of capabilities that enable us to service your needs no matter how large or how small. Our client base ranges from small single person agencies to large corporations.

Q, Who handles my project?
A. From order entry to delivery, your project is maintained and monitored by the pre-assigned customer service associate.

Q. Can you do .....?
A. Yes, we are a full service printer, We can provide any of your printing needs for your projects.

Q. What formats do you accept for my files?
A. We are both PC and Macintosh based. We use the latest software available in both PC and Mac formats.

Q. Do you offer drop shipment and fulfillment for my order?
A. Yes, we have several clients who require that we drop ship in various quantities to numerous locations.

Q. How do I send you my files?
A. We offer an FTP site to upload your files for your convenience. Contact us for the FTP login information.

Q. What is your standard turn around time?
A. As other standards we allow the customer to partner with us on a job to job basis. Your needs become our standard.

FTP Site

For customer convenience we provide access through our ftp site. If you wish to send a file to the ftp site, contact us for the FTP address.

Glossary Of Terms

There are many terms we use in the development process of each client's project. This glossary is intended to assist you in understanding those terms and how they apply. This document is available as a PDF file for download. (68k)

 

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